Pusat4d Privacy Policy — Our Commitment to Your Data Security

1 Introduction and Our Privacy Commitment

Pusat4d ("we", "our platform") takes seriously its responsibility to protect the privacy of every individual who interacts with our platform. This Privacy Policy is written with the intention of being as clear and transparent as possible — we want you to fully understand what happens with your data, not just hand you a lengthy document that's hard to follow.

As an online gaming platform serving Malaysian and international users, we understand that trust is the most valuable asset a player can give us. That trust must never be taken lightly. Every decision we make regarding your personal data is always guided by your best interests and safety.

This policy describes the types of data we collect, why we need it, who may view it, how long we retain it, and the rights you hold over that data. If at any time you have questions not answered by this document, our privacy team is ready to assist.

2 Types of Personal Data We Collect

We only collect data that is strictly necessary to provide you with a safe, fair, and quality service. Below are the categories of data we collect and the purpose of each:

Identity Data

• Full name as it appears on your official identification document.
• Date of birth — to verify that you meet the minimum age requirement of 18 years.
• National ID number or passport number.
• Full current residential address.
• Nationality and country of residence.

Contact Data

• Email address used for account communications and verification.
• Mobile phone number for two-factor authentication (2FA) and security notifications.

Financial Data

• Payment method details (bank account number, bank name) — stored in encrypted form.
• Deposit and withdrawal transaction history.
• Win and loss records for compliance and audit purposes.

Technical & Usage Data

• IP address and general location information (country/city).
• Device type, operating system, and web browser version in use.
• Session login, logout, and in-platform activity logs.
• Game session data including games played and duration.

3 How We Use Your Personal Data

Every piece of data we collect is used for a specific and legitimate purpose. We do not use your data beyond what is necessary to provide you with a quality service.

For marketing communications, we only send promotional emails or bonus notifications if you have given consent during registration or subsequently through your account settings. You are free to withdraw this consent at any time.

4 Data Sharing with Third Parties

Pusat4d does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share your data with trusted parties in order to provide our services to you:

• Payment Service Providers: Required financial data is shared with licensed payment providers that process your deposit and withdrawal transactions. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Required game session information is shared with game developers to ensure games function correctly and fairly.
• Regulatory Authority: We may be required to disclose certain data to the relevant authorities when mandated by law, court order, or anti-money laundering (AML) compliance requirements.
• Technical Service Providers: Infrastructure providers such as cloud computing services and identity verification providers that help us operate the platform securely.

All third parties working with pusat4d are required to comply with data security standards equal to or exceeding our own. We do not allow any partner to use your data for purposes beyond the scope of the services they provide to us.

5 Data Security Measures

The security of your personal data is the highest technical priority at pusat4d. We continuously invest in security infrastructure to ensure your data is always protected against unauthorized access, use, or disclosure.

Key security measures we implement include:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and pusat4d servers — meaning no one can read your data while in transit.
• AES-256 database encryption for all sensitive data stored in our systems, including financial information and KYC documents.
• Two-factor authentication (2FA) available and recommended for all player accounts to prevent unauthorised access even if your password is compromised.
• 24/7 Monitoring by our security team, which detects and responds to any unusual activity in real time.
• Penetration testing conducted periodically by independent security firms to identify and patch any vulnerabilities before they can be exploited.
• Role-based access control ensuring that only staff with a legitimate business need are able to access player data.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a data breach affecting your information, we will notify you within the timeframe required by applicable law and take immediate action to contain the damage.

6 Cookie Usage Policy

The pusat4d website and app use cookies and similar tracking technologies to enhance your experience, ensure the platform functions smoothly, and understand how players use our services.

You can manage cookie settings through your web browser settings or via the cookie preference panel available on the pusat4d website. Please note that disabling essential cookies may affect certain platform functions and your overall user experience.

7 Your Rights Regarding Personal Data

As a pusat4d player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, you may contact our privacy team via live chat or email. We will verify your identity before processing any data-related request, and will respond within 30 business days.

8 Data Retention Period

Pusat4d does not retain your personal data longer than necessary for the purpose it was collected. The retention periods we follow are as follows:

• Active account data: Retained for the duration your account is active plus 7 years after account closure to fulfil audit and legal compliance requirements.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial legislation and anti-money laundering requirements.
• KYC Documents: Retained for the period required by regulatory authorities, typically 5–7 years after the business relationship ends.
• Customer support communication logs: Retained for 3 years for reference and service improvement.
• Analytics and usage data: Anonymised data is retained for a maximum of 2 years for platform improvement purposes.

Upon expiry of the retention period, your data will be securely deleted or permanently anonymised in accordance with established and audited data deletion procedures.

9 Child Protection

Pusat4d services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.

Parents and guardians concerned about their children's online safety are encouraged to use appropriate parental control software and to discuss responsible internet use with their children.

10 How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the pusat4d website.
• Privacy Email: [email protected] — for specific enquiries regarding privacy and data access requests.
• General Support Email: [email protected] — for general enquiries regarding your account and services.

We are committed to responding to all privacy-related inquiries within 5 business days. For formal requests such as data access or data deletion, the response period is within 30 business days in accordance with applicable legal requirements.